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| Terms and Conditions |
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GENERAL |
| 1. |
Tourists/Pilgrims who are booked in any of the Package Tours, are requested to fulfill the Guest Registeration Form before departure of the tour. |
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2. |
Tourists/Pilgrims who are booking in the below mentioned package tours, are requested to report one day before departure at the following TRHs: |
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a) Tour No. 1 (Every Saturday/Thursday), Tour No. 5 (Every Sunday), Tour No. 6 (Every Wednesday), Tour No. 7 (Every Saturday) at Rishilok Tourist Complex, Muni-Ki-Reti, Rishikesh, Tel: 2430373. |
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b) Tour No. 4 (Every Monday/Wednesday/Saturday), Tour No. 12 (Every Tuesday), Tour No. 14 (Every Tuesday) to report at Bharat Bhoomi Tourist Complex, Haridwar Bye Pass Road, Rishikesh, Tel: 2433002. |
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c) Tour No. 8 (Every Tuesday & Friday) & Tour No. 10 (Every Sunday & Thursday) to report at Ganga Resort Tourist Complex, Shishamjhari, Muni-Ki-Reti, Rishikesh, Tel: 2438651. |
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d) For Tour No. 13, Tourists / Pilgrims are requested to report at Rishilok Tourist Complex, Muni-Ki-Reti at 3.00 PM on tour departure day i.e. on Saturday. |
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e) For Tour No. 2,3,9,11,15,Tourists/Pilgrims are requested to report at 6.30 AM on tour departure day at 102-Indra Prakash Building, 21-Barakhamba Road, New Delhi, Telephone number: 011-23326620 & 23350481 |
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3. |
For the purpose of package tour, a person above 3 years and below 12 years will be treated as a child. Separate seat is provided to a child. |
| 4. |
Seat number is allotted on the ‘First Come – First Served’ basis strictly in Bus Package Tours. In the event of any seat cancellation the next reserved seats are moved forward accordingly. |
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5. |
Tourists are advised to bring torch, raincoat, heavy woollen clothes and light medicine like avomine or as per doctor’s advice to meet the primary needs. |
| 6. |
The Pilgrims/Tourists shall take care of their belongings by themselves during the tour and Nigam takes no responsibility for any misplacement, losses or damage for their belongings. |
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7. |
Vegetarian meals at moderate rates are available in Nigam's Tourist Rest Houses except in few places. Where such facility is not available the same is conveniently available in the local market. The pilgrims/Tourists shall have to pay the cost of meals separately at all the places. |
| 8. |
Tourists are advised not to carry cooking gas cylinder and other inflammable items as it is strictly prohibited to carry such items in tourist vehicles. |
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9. |
Some of the Treks, as per the itinerary, involve a continuous ascent of gradual and steep gradients. Treks are through dense forests, ascending valleys, encountering towering waterfalls. Most of the people enjoy walking these distances but the old and infant may find it strenuous. Dandies (local Palanquin) and ponies can be available and the charges will have to be borne by the travellers/tourist. |
| 10. |
Yatra office can also arrange special Yoga package classes and adventure trips like White Water Rafting, Trekking, Wild life Tours etc. Customised package tours to cater for the special needs of the tourists/pilgrims. |
| 11. |
Meals except Tour No. 6,13,15 & other activities expenses like Auli Ropeway ticket/ Yoga/ Panchkarma/ Rafting on payment basis on the spot. Before departure of the tour or concluding of the tour interested persons & groups may undertake Yoga/Meditation on payment basis at Ganga Resort/Rishilok Tourist Complex & Bharat Bhumi Tourist Complex, Rishikesh. |
| 12. |
For Gaumukh visit, scheduled Package Tour No. 5 & 7 Tourists are requested to take permit first from Forest Department at Chief Wild Life Warden, 05 Chandrabani,Mohobbewala,Dehra Dun at their own level & their norms. Telefax of the concerning department are, 0135-2644691 (Dehradun) & 01374-222964 (Uttarkashi). |
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| TRANSPORT |
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1. |
Package tours conducted by the Nigam include transport by Non A.C. 2 X 2 Buses /cabs/tata sumo/qualis, accommodation at halting places and guide services ( Rishikesh to Rishikesh bus tour only ) in non A.C. 27 seater bus only. |
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2. |
Package tours are operated on availability of a minimum number of seats as given below: - |
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| a). |
Non A.C. (2X2 Coach) 27 Seater |
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17 Seats |
| b). |
Non A.C. (2X1 Coach) 15 Seater
(on availability basis) |
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12 Seats |
| c). |
Non A.C Tempo Traveller (2x1) |
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09 Seats |
| d). |
Non A.C Tourist cab |
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04 Seats |
| e). |
Non A.C Tata Sumo front face |
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06
Seats |
| f). |
Non A.C Qualis front face |
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07 Seats |
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3. |
In the event of inadequate booking, tour may be cancelled and in such case money will be refunded or reserved for the next available tour, as the traveller/tourist may desire. |
| 4. |
Ponies, Porters and Dandies (local Palanquin) are available for further journey as follows:
(On own at spot payment basis) |
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| a) |
Jankichatti |
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Yamunotri 5 km trek |
| b) |
Gangotri |
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(Bhojwasa) Gaumukh 14 / 18 km trek |
| c) |
Gaurikund |
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Kedarnath 15 km trek |
| d) |
Govindghat |
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(Ghangaria) Valley of Flowers / Hemkund 14 / 20 km trek. |
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| L.T.C. FACILITY |
| 1. |
Pilgrims/Tourists availing L.T.C. facility (Only in Transport Head) will be provided with due travel certificate against the amount of transportation charges after completion of the tour only. |
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| ACCOMMODATION |
|
1. |
Type of accommodation for different tours: |
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| a). |
Tour no. 1,2,3 & 4 (By Non A.C Bus), room with attached bath facilities & tour no 12 at Ghangaria arrangement of attached bath accommodation will be in private lodges. |
| b). |
Tour no. 6 (By Non A.C Bus) & Tour No.13,15(Non A.C. Cab) room with attached bath facilities with pure simple vegetarian meals except lunch. First day night Dinner to last day morning Breakfast (Bed tea, Breakfast/tea & Dinner), & Lunch on own payment basis). |
| c). |
Tour no.5, 7 & 14 (By Non A.C Bus), shared ordinery accommodation / dormitory / common bath facilities. Tour no. 5 & 14 Badrinath arrangement of attached bath( 4 bedded) will be in Private Lodges / Dharamshala. |
| d). |
Tour no. 8, 9, 10, 11 (Non A.C Cab), room with twin sharing attached bath facilities. |
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2. |
Cloak room facilities are available at Muni-Ki-Reti, Gaurikund, Hanumanchatti, Rishikesh and Gangotri & other places before Kedarnath/ Bhojwasa & Yamunotri en-route journey on payment basis. |
| 3. |
During the tour, shared accommodation in the rooms of Tourist Rest Houses/Tourist Bungalows with bedding facilities will be made available to the tourists. |
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4. |
On the day of return from the tour, the travellers/tourists will have to make their own arrangement for night halt at Muni-Ki-Reti /Rishikesh/Ganga Resort. They may however, reserve in advance the accommodation at the Bungalow Muni-Ki-Reti /Rishikesh/Ganga Resort on payment. |
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5. |
In Case Nigam accommodation is fully booked, alternate
accommodation in private lodges/guest houses/Dharmshalas at Kedarnath,
Badrinath & other places will be provided. |
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6. |
If a guest instead of checking in at the reserved place, reaches else where and requests for adjustment of the amount, it shall not be entertained. Tourist will follow the rules prescribed by the bungalows. |
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| PAYMENT AND
REFUNDS |
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1. |
The booking is accepted on full advance payment, covering the cost of tickets through a Bank Draft drawn in favour of Garhwal Mandal Vikas Nigam Ltd, Payable at Rishikesh / PRO Office or by cash payment in the office/cash counter, on first come first served basis. |
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2. |
Senior Citizens, male above 60 yrs and female above 55 yrs of age will be charged before the departure of the said tour only & no claim will be entertained after departure of the tour. Entitlement of above facilities should contain photo identification (Passport, Driving license, voting card and education certificate etc.) at the time of the booking at Yatra Office/PRO Offices and required to carry attested copy of age verification document during the journey. The facility is applicable only for package tours and other type of tours. 15 % of in transport head only. |
| 3. |
Further, in the event of the pilgrim/tourists leaving the tour midway due to personal reasons, no claim for refund of money either full or part will be entertained by the management. |
| 4. |
The cancellation rules are as per information received up to office hours 6.00 PM to consider the cancellation date as follows:- |
| Refund
amount |
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(From the total Amount of
tour) |
| a). |
15 or more days before the starting date of tour |
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80% |
| b). |
9 or
14 days before the starting date of tour |
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60% |
| c). |
6 to 8
days before the starting date of tour |
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40% |
| d). |
5 days
before the starting date of tour |
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No
Refund | |
| 5. |
Refund will be made after producing original cash receipt and cancellation charges will be applicable on the full amount of the ticket. For example if tourist pays 50% advance and cancels his seats then advance cancellation charges would be calculated on full ticket fare. |
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6. |
No refund will be made in the eventuality of the tour being cancelled/scheduled due to natural calamities, beyond the control of management. |
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7. |
Any amount either full or part duly sanctioned for refund to tourist/pilgrims shall be refunded to him/them by the office where deposits were made for the package tour reservation. |
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8. |
If a guest instead of checking in at the reserved destination place reaches elsewhere and request for adjustment of the amount, it shall not be entertained. |
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Rights of GMVN |
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1 |
In case of difference of opinion between parties and GMVN officials, the decision of Managing Director GMVN shall be final and binding to both the sides. Any disputes, claim or legal proceedings between the pilgrims/tourists & the Nigam shall be subject to the jurisdiction of the court of District Dehradun (Uttarakhand) only within 90 days as per rules. |
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2. |
In the event of tour break down on account of natural calamities or any kind of unforeseen events enroute, alternate arrangement for pilgrims/tourists to the next destination as per tour programme will be made through locally available transport. |
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3. |
The above terms & conditions are subject to suitable revision, addition & alterations as per the decision of the management at any time without prior notification. |
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Online Reservation |
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1. |
Tourist/pilgrims can avail the reservation facility through online at www.gmvnl.com |
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2. |
The facility for Advance reservation is also available at GMVN offices in many cities. |
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